At Syra Sage, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and warranty guidelines below:

Returns

• You may request a return within 14 days of receiving your order.

• Products must be unused, in original packaging, and in resellable condition.

• Shipping fees for returns are the responsibility of the customer unless the product was defective or incorrect.

Refunds

• Refunds will be processed to the original payment method within 7–10 business days after inspection of returned goods.

• Shipping charges are non-refundable.

Warranty

• We provide a 6-month limited warranty covering manufacturing defects.

• This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

• If your product qualifies for warranty service, we will repair, replace, or refund at our discretion.

To initiate a return or warranty claim, please contact us at Luck@syrasage.com. We aim to respond within 24–48 business hours (Mon–Fri, HKT).